Terms and Conditions


The following terms and conditions cover all provision offered by the Alliance of Leading Learning (ALL)


“ALL” is committed to offering high quality provision that meets the needs of candidates and will always aim to plan viable events. Occasionally, circumstances will arise which result in the need to cancel provision. When this is the case, ALL will take proactive steps to inform you as soon as possible. ALL reserves the right to modify or cancel any provision if unforeseen circumstances arise, but we will do our utmost to avoid doing so.

Should ALL cancel an event that you have paid to attend, ALL will:

  • offer an alternative session running in a different area,
  • offer a refund for any fees paid (by cheque/BACS) or
  • provide a credit transfer for an alternative/future event.

Full advice and options available at the time of cancellation will be communicated by the event organisers.

Please ensure you are aware of the ALL Academic Misconduct Regulations which can we viewed here.


  • Participants registering/applying for any programme confirm that all information submitted is accurate and true and agree to adhere to the Alliance of Leading Learning’s terms and conditions. Any false or misleading information may result in forfeit of fees paid and withdrawal from the qualification.
  • It is the responsibility of the participant to inform ALL of any changes or amendments to personal circumstances and/or contact details.
  • Participants agree not to share, duplicate or infringe on copyright of ALL content without the express permission of ALL.
  • Participants agree to attend all face-to-face sessions unless extenuating circumstances prevent them from doing so.  In the case of being unable to attend a session due to extenuating circumstances, an alternative session will be offered if possible.
  • Participants are responsible for managing their attendance of events whether face-to-face or online. For information on cancelled events please refer to ‘Cancellation by ALL’.
  • Participants are responsible for tracking their own progression and completing their assessment in the allotted time frame.
  • Participants may not transfer their place on an ALL course/qualification to another person. Candidates wishing to transfer onto another qualification with ALL should submit their request for consideration via email and cite their reasons.

Unless otherwise stated, all prices quoted are exclusive of VAT and are correct at the time of publishing on our website or in printed literature.

If a participant leaves their current employment and the employer had agreed to fully pay course/qualification costs, then liability for paying/arranging payment of unpaid monies remains with the school.   Course/qualification fees will be invoiced at the start of the course/qualification and will need to be paid within 30 days.

In the first instance please talk to us with any concerns or issues.  You can however find our full complaints procedure here.



To read our Privacy Notice relating to data collection for NPQs please click here.

Candidates may apply for a deferral in exceptional circumstances for example; sickness, bereavement, maternity/paternity leave, or another exceptional reason. Candidates must contact the Professional Learning Programmes Co-ordinator citing the reason for their deferral and they will be required to complete a deferral request form. Applications for deferring the start of a course/qualification need to be received 14 days prior to the communicated start date. Requests to defer from a course/qualification that has already commenced need to be received as soon as possible and may be subject to additional conditions, confirmed at the time by the course/qualification organisers. Deferrals will be considered on a case-by-case basis.

If the reason for deferral is not considered to be exceptional, you may either agree to not defer and we would aim to provide additional support to help you complete your NPQ or you may withdraw from the programme (see withdrawal terms below).

A deferral can be granted for a maximum of 12 months, or two course/qualification intakes, subject to candidates meeting any changes to eligibility criteria. Candidates who decide not to re-engage with their qualification will be subject to the ALL withdrawal terms below.

Multiple deferrals may not be granted and would incur additional fees.
Candidates who defer and wish to repeat course content (including face-to-face events) will be required to pay additional charges. Extenuating circumstances will be considered on a case-by-case basis.

Candidates wishing to withdraw from a qualification must provide reason(s) in writing and will be subject to charges and withdrawal fees. Charges for withdrawal will be invoiced to the applicant’s school in line with the framework below:

Withdrawal timescale Charge
Prior to programme £150 administration fee
After first delivered session 50% of fee retained
After second delivered session 100% of fee retained

Those successful in claiming scholarship funding will be liable to repay funding if qualification deferral or withdrawal takes place.   Participants must put in writing to ALL the reasons for deferral or withdrawal. We will consider those with extenuating and exceptional circumstances (for example; long term sickness, bereavement, maternity/paternity leave) on a case-by-case basis.

Should we agree with the withdrawal or deferral in exceptional cases – the reasons given will be submitted to the DfE who will consider these fairly and consistently. Any funds recuperated by the DfE from ALL will be reimbursed to the applicant’s school.

Deferrals will be considered on a case by case basis. If the reason for your deferral is not considered to be exceptional, you may agree to continue on the NPQ programme and we would aim to provide additional support or you may choose to withdraw from the programme. If you choose to withdraw, your school will be invoiced for the following withdrawal charges:

Withdrawal timescale Charge
After full registration and prior to programme 50% of fee retained
After first delivered session 100% of fee retained
Subsequent withdrawal at any time 100% of fee retained

*Applicants should be mindful that a withdrawal may preclude them from applying for funding on a NPQ programme in the future.


Unsuccessful application for NPQ Scholarship

It is the applicant’s responsibility for ensuring they understand the eligibility criteria for scholarship funding as detailed on our website.

ALL will not take any responsibility for incorrect information provided by the participant in terms of the criteria set to access this funding.

If an applicant is unsuccessful in claiming scholarship funding due to not meeting the criteria the applicant’s school will become liable to pay the full cost of the qualification.



Please ensure you have read the General Terms and Conditions.  The following terms relate specifically to the terms relating to funding from the DfE for the Governor Development Programme.


Governors wishing to withdraw from the programme must provide reason(s) in writing and will be subject to charges and withdrawal fees from ALL.  Charges for withdrawal will be invoiced to the governor’s school / trust in line with the framework below as defined by the DfE.

% of Course Completed               Clawback DfE      Our Clawback     Total invoiced to school

Once registered on DfE portal

Twilight 1 / Twilight 2 or Day 1

25% or less                                            80%                      20%                        100%

Twilight 3 / Twilight 4 or Day 2

Between 26% and 50%                          60%                      40%                        100%

Twilight 5 / Twilight 6 or Day 3

Between 51% and 75%                           30%                      70%                       100%

Completion of face to face sessions – reflection and action plan outstanding*

Over 90%                                                0%                         100%                     100%

*Please note that all delivered sessions need to be attended and full completion of the programme requires evidence of measured progress and future areas for development against the action plan.

Governors wishing to defer completion of their programme may do so by requesting a deferral in writing to ALL.  Deferral can be for no longer than 12 months. Deferral, once agreed, may be subject to charges on a case by case basis.